Work at Home Companies: Accolade Support

Accolade Support are looking for bright and energetic 100% Telecommute – PC Desktop Support Agents.

2012 Typical Staff Wanted Advert:

Below is an advert Accolade Support typically posted in 2012, with 2012 pay rates

Project Type: Contract
Pay: Starting at up to $10.00/hr for techs
Start Date: ASAP

Description:
Accolade Support is a rapidly growing division of Tier 3 Support, Inc and  are looking for remote agents to join the team, working from your home office.

Accolade Support are looking for bright, energetic individuals who enjoy speaking with people on the phone, and possess the in-depth understanding and the diverse skills to provide callers with the highest quality of service.

Accolade Support are constantly working to build a team of friendly and efficient support professionals to meet current client needs and growing call volumes, as well as the numerous new clients who start using the services each month.

Prospective contract agents should possess ALL of the following skill sets:

Technical skills – A technical skill set with the ability to provide desktop troubleshooting, resolve Internet connectivity issues, and support software applications.

Customer service skills – Working with callers who may be frustrated or upset that something hasn’t gone as expected. A key component of this is assuring the customer that you will help them, calming them down, and resolving the situation for them when possible. Patience and a genuine desire to assist our customers is a must.

Attention to detail – Callers will regularly relate information including phone numbers, email addresses, product numbers, messages, and details about their particular reason for calling. Accurately relaying this information to our clients is crucial to your success in this position.

To qualify for this position you must have, or obtain the following:

1. A U.S. based home telephone number. (No cell phones or VOIP phones)
2. A corded telephone set with a headset. (No cordless phones)
3. A PC with Windows XP or Vista
4. Your PC wired to a cable modem, DSL modem, or broadband connection. (No wireless connections)
5. A quiet environment where you can take calls without being disrupted or callers hearing any noise or sounds in the background

You must meet the following criteria to qualify for this position:

• You must be geographically located in The United States,
• You must be willing to submit to a criminal background check.

Last checked: February 2015
Website: http://www.accoladesupport.com

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